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Savage, Minnesota
November 20, 2008 • (952) 440-1234
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Where’s the line that I’m fairly certain was crossed?
Submitted by Keighla Schmidt on September 8, 2008 - 1:07pm.
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A few months ago I went to a local car wash with a half-off coupon and was really pleased with the quality of the wash. So last Thursday when my car was begging me for a wash I brought it back to the same place – sans coupon to get it super clean and shiny.
After I paid for the wash and waited in a waiting area while it was being worked on, I went back out to my Sable and was seriously disappointed. There were spots on the windshield that hadn’t been cleaned, the cupholder had some new mysterious sticky substance that wasn’t there a few moments ago, the inside of the doors were not as meticulously cleaned as they had been the time before and on top of it all (this is what really busts my chaps) a small stack of quarters was missing!
I’m not sure how many quarters were there, but I knew they were there because I noted them as I was thinking about my to-do list, which included laundry, as I went to the car wash.
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So, what’s a girl to do? If you were me, what would you have done? Griped about the sub-par service and then griped some more about some missing loose change? I’m not even sure how much was there – would you complain about 75 cents? A dollar? Two dollars? Where do you draw the line?
If you were at a gas station and the attendant charged you 50 cents more than you pumped, would you complain? If you went to a movie and short changed a dollar, would you complain? So what’s the feedback – where’s the line?
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Keighla, My company, out of...
Back to page topKeighla,
My company, out of New Prague, sells and installs car wash equipment. I'm pretty familiar with most of the operators out there. Let me guess...is this full service car wash in Savage?
Joel Wollin
Autowash Systems, Inc.
joel@autowashsystems.com
Dunno but, could also be my...
Back to page topDunno but, could also be my $1 and someone elses CD or someone elses misc item.. or, they could have gotten happy with those really heavy duty vacuums and sucked it up on accident :)... Worth mentioning to the management in case it's a trend...
The line was crossed many...
Back to page topThe line was crossed many times here. 1. car wasn't clean, 2) something mysterious in your cup holder, 3) interior wasn't cleaned. 4) missing money.
Thanks SavageResident, for...
Back to page topThanks SavageResident, for pointing out that the quarters could have been sucked up with the vacuums, that did cross my mind, but somehow the even larger stack of pennies that was underneath the quarters remained in tact. Coincidence-perhaps.
Nancy, those were the lines I thought were crossed as well, but wasn't sure if they were big enough lines to make a fuss about.
And cowboyguns, I'm not trying to blatently out any business, but if you know the area, you can make an educated guess.
Any feedback is welcome...
Back to page topAny feedback is welcome information to management. Although the issues may not seem large, they still affect your overall satisfaction level with the business. They may be isolated incidents, or may signal a trend that needs to be corrected.
Bottom line is tell the business when something doesn't seem right, and just as important - tell them when something is done well. Believe me, either way, they'll appreciate it.
I think it's worth talking...
Back to page topI think it's worth talking to management. It gives them the chance to correct the error/poor service and retain you as a customer. If management handles the situation poorly, I wouldn't go back.
That said, on the other side of the counter, I would expect the customer to be honest about the complaint and to keep a level head (no need to yell).
If it's the full service car...
Back to page topIf it's the full service car wash I think you're speaking of I had a problem there too.
I got my car washed there in early August. The latch on my trunk was stuck so my trunk wouldn't close. A guy that worked there found me in the waiting area and told me they fixed my trunk. The next day I went to open my trunk and now it's stuck shut... I thought about complaining to a manager but seriously, what are they going to do?
Like I said, I'm not aiming...
Back to page topLike I said, I'm not aiming to make a certain business look bad.
But I do think I've learned if something like that happened again I should tell them. Perhaps you should too. That seems a bit more drastic than my missing quarters.
You shouldn't have hesitated...
Back to page topYou shouldn't have hesitated in talking to management if you were displeased. You paid for a service that didn't meet your expectations (and since you had been there before, you didn't have unrealistic expectations about some new service).
I used to work in patient relations for a large hospital and there is definitely a way to state your case and get results without coming off as a whiner. As long as you are concise and polite, your comments should be welcomed. It doesn't hurt to include any expectations that you have from management (your money back, an apology, etc.) If your request is reasonable, it will more likely than not, be granted.
Not saying anything, though, allows a company to keep doing business as usual. If they don't have to offer a high level of service to get your money, why would they?