Mary Agnes, I think you may have got it. The homeowner was truly the victim in this situation. There were too many missed opportunites by the police agencies to stop their actions. The biggest one is the fact that the neighbors witnessed the police talking to the DirecTV installers before the homeowner came out of the house. If there was not a hostage situation, why was "the lady of the house" taken out of her home by gun point, handcuffed and her home searched? Savage, Prior Lake and Scott County law enforcement, along with DirecTV, all owe the homeowner and her neighbors an apolgy for their "miscommunication" in following protocol. One question I have to "Null" is were the police acting as professionals in this? Two questions I have for DirectTV is how could your dispatcher screw up so badly and should we all be afraid of having an installer in our home?